"Discussion to Russell Ackoff", Russell Ackoff, 49th Annual Meeting of the ISSS, Westin Cancun, July 1, 2005, 11:15 a.m.

Russell Ackoff

49th Annual Meeting of the International Society for the Systems Sciences, Westin Cancun, July 1, 2005

These participant's notes were created in real-time during the meeting, based on the speaker's presentation(s) and comments from the audience. These should not be viewed as official transcripts of the meeting, but only as an interpretation by a single individual. Lapses, grammatical errors, and typing mistakes may not have been corrected. Questions about content should be directed to the originator. These notes have been contributed by David Ing (daviding@systemicbusiness.org) of the Systemic Business Community ( http://systemicbusiness.org ).

Two questions:

[Group 2]

Most important:

Systems thinking is not a science, it's still in a pre-science state

People aren't interested in abstraction, codification

[Group 2]

Importance of errors and commission and omission

Accounting structure: provision to pay for or deal with the errors

Learning to learn:

[Group 3]

Mistakes are punished, and reward behaviors

Knowledge is not enough, need the rigour of science, and the ground of passion

Dovetail on the idea of publishing where the users are

We need to find a way to review key learnings, self-assessment

[Group 4]

Education and human values

Service to society

Institution change

Translators to society

How do we integrate the two perspectives? Tracking success, and tracking expectations

[Group 5]

Translators to society

Recording the decisions, linked to ideals

To have an open mind, an open heart, and an open door to create confidence in people to have face to face communication

To have an open mind, an open heart, and an open door to create confidence in people to have face to face communication

[Group 7]

Need for more case studies

[Comments from Russ Ackoff]

React, rather than respond to comments

Not sufficient realization of how bad the organizations are

There is no other country in the world that can survive the failure rate in the U.S.

Drucker: doing the thing right (efficiency) and doing the right thing (effectiveness)

When a decision is made, is it made for the right objectives?

Different roles for analysis and synthesis

We need to understand the nature of design

Expectations: people never remember the expectations that were made in making a decision

Cultural relativity:

ISSS... Conferences... Cancun 2005