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Saturday, January 28, 2023

Saturday 28 January: Richard Knowles
Location: Zoom
Time: 10am
Title     Cybernetics in Action PART2
Speaker: Richard Knowles 
[Read the note at end of the text in case you get an error message when following the link]   On 21 and 28 January we turn our attention to practice when we listen to
Richard Knowles on his work at the DuPont plant in Charlston, W.V. where he led a successful transformation of the organization. On 21 January he provides background into the development of the Cycle of Intelligence and the Process Enneagram models. On 28 January he will provide more detail of these models and another case study from an Australian sugar mill.
PART 1'S recording will be at:
Richard Knowles is President of Richard N. Knowles and Associates, Inc. ( He helps organizations move towards and sustain safety excellence using systems thinking to solve complex problems working with teams at all organizational levels to share information, build trust and interdependence, and release the energy and creativity of the people. He uses the simple, powerful Cycle of Intelligence© tool that helps people to solve complex problems, opens the social connections they’ll need and builds the emotional energy and commitment to get the job done quickly…all at the same time!   In using this approach as a plant manager, he led his 1,300-person chemical manufacturing plant to excellence reducing the Total Recordable Injury Rate by 98%, lowering emissions by 95%, increasing productivity by 45% and raising earnings by 300%.      He worked in DuPont Research (40 US Patents) and Manufacturing (Manager of 3 large chemical plants) for 35 years and has been working with all kinds of organizations in the US and many other countries to solve their complex problems for over 25 years.    
Saturday time zones for November   
San Francisco:    7 AM on a Saturday
New York:          10  AM on a Saturday
London, UK:        3  PM on a Saturday
Central Europe:   4  PM on a Saturday
South Africa:       5 PM on  a Saturday
Sydney Aus         2 AM on the Sunday    
 In case of the link not working: Sometimes the security settings on your browser prevents you from following these links. Try copying the link into your browser's search bar (,  or go to , Select the MEMBERS menu and select the Mini-Symposia (Not the Public one). You will still need to log in but you will get to the zoom link. Else send me an email at the start of the session to and I will send you the zoom link if you are a paid up member. Roelien Goede